FAQ

Frequently asked questions

IS THE RING REAL SILVER?


YES THE RING IS REAL SILVER.IT IS HIGH END PURITY.YOU CAN VISIT OUR JEWELLERS AND OUR TEAM WILL SHOW YOU WITH PROFESIONAL ABOVE INDUSTRY STANDARD EQUIPMENT THE PURITY OF SILVER, GOLD AND PLATINUM RINGS.




CAN I EXCHAGE MY RING IF I PURCHASED THE WRONG SIZE?


Yes! YOU CAN SIMPLY VISIT OUR STORE AND EXCHANGE THE RING OR SEND IT BACK AS A RECORDED TRACKED SIGNED FOR DELIVERY.WE WILL THEN POST YOU ANOTHER RING OUT.TERMS & CONDITIONS APPLY.CONTACT US ON 07901778972 VIA WHATSAPP FOR RETURNING INSTRUCTIONS.




DOES THE RING TURN GREEN OR TURN BLACK?


OUR RINGS DONT TURN GREEN OR BLACK DUE TO HIGH PURITY.WE HAVE TRIED AND TESTED OUR RING COLLECTION AND WE GUARANTEE NO DISCOLOURING.HOWEVER FINE METALS SUCH AS SILVER AND GOLD DO REQUIRE POLISHING.WE OFFER THAT SERVICE SIMPLY VISIT OUR STORE AND WE WILL POLISH FOR YOU.RECOMENDED TIME EVERY 6 MONTHS




DO THE STONES FALL OUT?


OUR RINGS ARE A SUCH HIGH STANDARD WE RARELY HAVE ANY PROBLEMS WITH STONES FALLING OUT.HOWEVER IF IN THE UNLIKELY CIRCUMSTANCE THEY DO FALL OUT WE WILL BE HAPPY TO REPLACE THE STONES FOR YOU (ONLY ON SILVER RINGS) .VISIT OUR STORE OR POST THE RING BACK AND WE WILL SORT IT FOR YOU .CONTACT US BEFOREHAND.WHATSAPP 07901778972.





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